Telecaller
Full time @Drinkprime posted 9 months ago in IT COmputers Shortlist Email JobJob Detail
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Job ID 4632
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Career Level Executive
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Experience 2 Years
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Gender MaleFemale
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Category / Function Management
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Qualifications Degree Bachelor
Job Description
About DrinkPrime:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
Job Description:
Our Operations Executive (handling customer communication) play a crucial part in the mission to deal with the different set of customers for appointments, establishing contact with the non-responsive customers, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.
What will you be doing…
1. Connecting with customers for delivery & service appointment schedules
2. Communicate courteously with customers
3. Handle customer complaints/enquiries or requests
4. Keep accurate records of discussions or correspondence with customers;
5. Work across different teams (Sales, operations, delivery) for effective and fast issue resolution
What we need in you..
1. Experience in working on communication platforms tools like – Kaleyra, etc
2. Experienced in Calls & Emails
3. Excellent communication skills
4. Should speak fluently in English, Hindi & Telugu
5. Strong sense of customer empathy
6. Willingness to work during weekends and few holidays
Job Type: Full-time
Pay: ₹20,000.00 – ₹25,000.00 per month
Schedule:
- Morning shift
Experience:
- Customer support: 1 year (Preferred)
- calling: 1 year (Preferred)
Language:
- Telugu (Preferred)
- English (Preferred)
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