10:30 am - 5:30 pm

Sector-35,Faridabad, Haryana-121003

Quality Analyst

Full time @Policybazaar in KPO / Research / Analytics Email Job
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Job Detail

  • Job ID 24425
  • Career Level Manager
  • Experience 2 Years
  • Gender MaleFemale
  • Category / Function Development
  • Qualifications Degree Bachelor

Job Description

About Policybazaar.com –

Mission: Make India’s billion-plus households financially safe and secure

Values: Fairness to all our stakeholders

Vision: A healthy and well-protected India

PolicyBazaar.com is India’s largest insurance marketplace and a leading fintech player

globally. It has backing from a host of investors including the likes of Soft Bank, InfoEdge

(Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal

started in 2008 with a purpose to educate people on insurance products and has had a

significant influence on how insurance is bought in India. It has helped in driving penetration


  • High-performance delivery on all quality parameters
  • Audit chats/email interactions on Product/process, Communication and soft skills parameters
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
  • Data analysis and making designated reports/decks
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach
  • Communicate to heighten awareness and focus on the importance of a positive customer experience
  • Make recommendations and drive process improvement
  • Reduce learning curve and help enhance product/process knowledge of new joinees
  • Ensure that internal policies, procedures, and compliance regulations are being followed
  • Customer/Client Interactions by using process knowledge and highlighting key areas to work on
  • Prepare TNA, publish and execute for 100% closure
  • Real-Time Support (Production/Live Support) on the floor as per the business requirement

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