Quality Analyst

Job Detail

About Policybazaar.com –

Mission: Make India’s billion-plus households financially safe and secure

Values: Fairness to all our stakeholders

Vision: A healthy and well-protected India

PolicyBazaar.com is India’s largest insurance marketplace and a leading fintech player

globally. It has backing from a host of investors including the likes of Soft Bank, InfoEdge

(Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal

started in 2008 with a purpose to educate people on insurance products and has had a

significant influence on how insurance is bought in India. It has helped in driving penetration

Responsibilities:-

High-performance delivery on all quality parameters
Audit chats/email interactions on Product/process, Communication and soft skills parameters
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
Data analysis and making designated reports/decks
Participate in calibrations to ensure consistent scoring & feedback delivery approach
Communicate to heighten awareness and focus on the importance of a positive customer experience
Make recommendations and drive process improvement
Reduce learning curve and help enhance product/process knowledge of new joinees
Ensure that internal policies, procedures, and compliance regulations are being followed
Customer/Client Interactions by using process knowledge and highlighting key areas to work on
Prepare TNA, publish and execute for 100% closure
Real-Time Support (Production/Live Support) on the floor as per the business requirement