Key Account Manager

Job Detail

Job ID 3941
Career Level Manager
Experience Less Than 1 Year
Gender MaleFemale
Category / Function Management
Qualifications Degree Bachelor

Job Description

Responsibilit

ies:

● Deliver the highest level of client satisfaction for the client base while ensuring annual contract renewal and g

rowth.
● Project manages day-to-day operational and tactical account management activities for assigned accounts. Day-to-day activities include keeping a tab on what’s happening inside accounts (sales – spend – ROI – what’s happening now) and always being updated with the latest information from media buyers and strat

egists.
● Create an environment of “Client First” at all levels of the organ

ization.
● Serve as the go-to resource for clients’ product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for th

e client.
● Understand project requirements and make sure the team and client both are operating to the fullest extent to make

it happen.
● Serve as the liaison to the support organization for client knowledge, and for appropriately managing e

scalations.
● Answering, Resolving queries, follow-up cal

l questions.
● Preparing minutes of a meeting or call between

client-team.
● Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and busi

ness strategy.
● Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer servi

ce performance.
● Drive increased engagement for new and exi

sting customers.
● Strategize and identify how the team can increase renewal rates and keep our chur

n rate near zero.
● Strategically expand our revenue in accounts through cro

ss-sell and upsell
● Influence future lifetime value through higher service adoption, customer satisfaction, and ove

rall health scores.

BEST

CANDIDATES WILL HAVE

● Excellent interpers

onal and writing skills
● Be an ex

tremely good team player
● Strong organizational skil

ls and detail orientation
● A high level of professionalism a

nd positive work behavior.
● Ability to work effectively in a fast-paced, high-energy,

team-oriented environment.
● Ability to multi-task and perform

effectively under pressure.
● Required to work cross-functionally within the organizat

ion and with external clients
● Self-directed and proven

ability to work independently
● Strong analyti

cal, and problem-solving

skills
● Deep customer empathy.
● Ability to have diffic

ult conversations with customers.
● Be familiar with Google Analytics, PPC, SEO, and various social media branding/marketing solutions. You don’t have to be

experts. We will train you aptly.
●

Strong knowledge of MS Office Suite

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