IT Business Analyst II
Full time @Syneos Health Clinical posted 8 months ago in Pharma Shortlist Email JobJob Detail
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Job ID 9045
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Career Level Executive
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Experience 2 Years
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Gender MaleFemale
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Category / Function Management
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Qualifications Degree Bachelor
Job Description
Description
JOB RESPONSIBILITIES
- Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements
- Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process
- Build a clear requirements development strategy for each customer engagement
- Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate to customers and internal business stakeholders
- Lead discovery workshops, which includes the facilitation of large audiences, solution presentation and prototype demonstrations
- Ability to organize and drive process reengineering sessions
- Responsible for identification and inventory of customer process pain points and gaps in best practices
- Perform rapid analysis and decomposition of complex business information into technical process components.
- Perform business process modelling, user experience modeling and basic technical architecture diagramming
- Can interpret technical and business strategy roadmaps and apply a detailed technical solution
- Comfortable building and demonstrating prototypes in Salesforce
- Has hands on experience in several mid-size implementations using salesforce.com Service Cloud and adjacent technologies
- Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
- Manage deployment activities with IT and business units
- Lead and Manage User Acceptance Testing (UAT)
- Ensure thorough, high quality and standardized documentation is in place for projects:
- Review, analyze, and create detailed documentation of use cases, business processes along with users’ needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
- Document process workflows and make appropriate recommendations to impact operational efficiencies
- Translate business requirements into output mock-ups as required for visual representation of business expectations