10:30 am - 5:30 pm

Sector-35,Faridabad, Haryana-121003


Full time @WNS Global Services in IT COmputers Email Job
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Job Detail

  • Job ID 19688
  • Career Level OfficerStudentExecutiveManagerOthers
  • Experience 3 Years
  • Gender MaleFemale
  • Category / Function Management
  • Qualifications Degree Bachelor

Job Description

Job Description

Job Description
1.1. Brief description of position (key role & responsibilities):

Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients

Should have analytical ability and ability to understand the business impact of nos.

Should be able to manage multiple teams and multiple location by providing KPI and driving it

In depth understanding of training metrics and impact to business metric

In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements

Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration

Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives

Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function

Maintain vertical hygiene by ensuring reports, data and documents are in place

Promote standardization by creating SOPs

Promote behavioral training programs and promote the programs in order to ensure maximum participation

Act as a mentor for the team and hold the team together by promoting an environment of learning and team work

1.2. Critical competencies for the position:
Team Management

Training & Presentation Skills

Stakeholder Management

Client Management

Analyzing & Planning


Coaching & Counselling Skills

1.3. Academics:
Graduation from recognized university

1.4. Special Role Requirement / Shift timing:
Should be willing to work in 24*7 work environment

Excellent working knowledge of all MS Office tools like Excel, PPT, etc.

LEAN/YB/ GB certification preferred

Team & multi location handling experience

Good communication and Presentation Skills

1.5. Work Experience

BPO Experience / Work Experience : 10-15 yrs.

Training Experience: Should have training experience for at least 8-10 year.

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