Job ID 19688
Career Level OfficerStudentExecutiveManagerOthers
Experience 3 Years
Category / Function Management
Qualifications Degree Bachelor
1.1. Brief description of position (key role & responsibilities):
Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
Should have analytical ability and ability to understand the business impact of nos.
Should be able to manage multiple teams and multiple location by providing KPI and driving it
In depth understanding of training metrics and impact to business metric
In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
Maintain vertical hygiene by ensuring reports, data and documents are in place
Promote standardization by creating SOPs
Promote behavioral training programs and promote the programs in order to ensure maximum participation
Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
1.2. Critical competencies for the position:
Training & Presentation Skills
Analyzing & Planning
Coaching & Counselling Skills
Graduation from recognized university
1.4. Special Role Requirement / Shift timing:
Should be willing to work in 24*7 work environment
Excellent working knowledge of all MS Office tools like Excel, PPT, etc.
LEAN/YB/ GB certification preferred
Team & multi location handling experience
Good communication and Presentation Skills
1.5. Work Experience
BPO Experience / Work Experience : 10-15 yrs.
Training Experience: Should have training experience for at least 8-10 year.