Job ID 4807
Career Level Executive
Experience 2 Years
Category / Function Management
Qualifications Degree Bachelor
Job Type: Full time
Target specific role (Target oriented). This opportunity is for Scalefusion product.
Please find the link about the Product Scalefusion: https://scalefusion.com
The individual role that you’ll play in our team:
1.To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion.
2.Create better modes of operations to make customer service easier for both team members and customers.
3.Pay attention to customer’s details and complaints.
4.Provide customer training and education on company products.
5.Provide technical support to the customer, with the help of the Technical team
6.Establish a successful account management routine.
7.Create, manage and track customer data using online tools
8.Develop and implement a well-planned customer on-boarding
9.Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
10.Closely monitor the assigned Accounts, providing insight to Customers.
11.To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling.
12.Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.