Customer Service Representative – Remote
Full time @Wipro posted 12 months ago in Training Institutes Shortlist Email JobJob Detail
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Job ID 31157
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Career Level ManagerOfficerStudentExecutiveOthers
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Experience 2 Years
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Gender FemaleMale
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Category / Function Management
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Qualifications Degree Bachelor
Job Description
About the company
Founded in 1945 as a Vegetable Oil Company, Wipro Consumer Care and Lighting is one of the fastest growing FMCG companies in India, Asia and Africa. With a talent base of over 10,000+ employees, the company has presence in 60+ countries predominantly in India, SAARC, ASEAN, MENA, South Africa and UK. Women employees constitute nearly 60% of the total workforce.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day—employer, insured, agent, provider
- Resolves issues to the satisfaction of the customer.
- Follows through to ensure all questions and issues are resolved.
- High School/GED required
- 1 – 3 years’ experience in related field – Health Insurance (Affordable Care Act)
- Must work well under pressure
- Have excellent interpersonal and communication skills
- Strong computer knowledge
- Familiar with Microsoft Office
- 10-key operation by touch
- Bilingual – Desirable
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