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Customer Service Executive

Full time @Ecom Shipping Solutions Private Limited posted 12 months ago in IT COmputers Email Job
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Job Detail

  • Job ID 20729
  • Career Level ManagerExecutive
  • Experience Less Than 1 Year
  • Gender MaleFemale
  • Category / Function Management
  • Qualifications Degree Bachelor

Job Description

Desired Candidate Profile

Minimum Graduate
Persuasive Speaking Skills
Good command of English and Marathi
Listening Skills
Desire to learn
Can handle inbound and outbound calls
Assertiveness
Conflict resolutions

Roles and Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, and process customer accounts.
  • Follow communication procedures, guidelines, and policies

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