Customer Care Proffessional (Voice)
Full time @TMP Worldwide India Private Limited for Amex IN posted 10 months ago in Telecommunications Shortlist Email JobJob Detail
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Job ID 599
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Career Level Executive
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Experience 2 Years
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Gender MaleFemale
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Category / Function Development
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Qualifications Degree Bachelor
Job Description
How will you make an impact in this role?
- Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
- Build meaningful relationship through consultative questioning to ensure added value for the customer
- Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs
- Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
- Meet and exceed quality goals, compliance regulations and productivity targets
- Document necessary information
- Re-prioritize to adapt to the ever-changing environment
- Skills and Qualifications:
- Undergraduate/Graduate/Postgraduate
- 1-5 years of meaningful experience
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- Able to make good, sound judgement
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
- Excellent negotiation, influential and resourceful skills
- Analytical and problem-solving skills with strong attention to detail
- Outstanding organizational and time management skills
- Platforms Knowledge:
- MS office suites such as Excel, Word, PowerPoint
- Preferred Skills and Qualifications:
- Knowledge of card business model
- Additional Details:
- Location: Gurgaon
- Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
- Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of Amex card product would be preferred.
- Demonstrated consultative experience, ability to influence, resourceful.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 – ₹950,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food allowance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Sector 43, Gurgaon – 122002, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- International BPO (Voice): 1 year (Required)
Shift availability:
- Night Shift (Required)
