10:30 am - 5:30 pm

Sector-35,Faridabad, Haryana-121003

Customer Care Proffessional (Voice)

Full time @TMP Worldwide India Private Limited for Amex IN in Telecommunications
  • Post Date : June 6, 2022
  • Salary: ₹500,000.00 - ₹950,000.00 / Annually
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Job Detail

  • Job ID 599
  • Career Level Executive
  • Experience 2 Years
  • Gender MaleFemale
  • Category / Function Development
  • Qualifications Degree Bachelor

Job Description

How will you make an impact in this role?

  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  • Build meaningful relationship through consultative questioning to ensure added value for the customer
  • Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever-changing environment
  • Skills and Qualifications:
  • Undergraduate/Graduate/Postgraduate
  • 1-5 years of meaningful experience
  • Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers
  • Able to make good, sound judgement
  • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
  • Strong interpersonal, communication and listening skills
  • Excellent negotiation, influential and resourceful skills
  • Analytical and problem-solving skills with strong attention to detail
  • Outstanding organizational and time management skills
  • Platforms Knowledge:
  • MS office suites such as Excel, Word, PowerPoint
  • Preferred Skills and Qualifications:
  • Knowledge of card business model
  • Additional Details:
  • Location: Gurgaon
  • Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
  • Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹950,000.00 per year


  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food allowance
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund


  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Shift allowance

COVID-19 considerations:

Ability to commute/relocate:

  • Sector 43, Gurgaon – 122002, Haryana: Reliably commute or planning to relocate before starting work (Required)


  • Higher Secondary(12th Pass) (Required)


  • International BPO (Voice): 1 year (Required)

Shift availability:

  • Night Shift (Required)

Required skills

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