+91-9871996141

10:30 am - 5:30 pm

Sector-35,Faridabad, Haryana-121003

Consultant/ Sr Consultant

Full time @BCD Travel Pvt. Ltd. posted 9 months ago in Travel and Tourism Email Job
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Job Detail

  • Job ID 1262
  • Career Level Executive
  • Experience 2 Years
  • Gender MaleFemale
  • Category / Function Management
  • Qualifications Degree Bachelor

Job Description

Job Summary:
Responsible for handling escalated service issues, monitoring customer service levels, tracking and determining source of issues trends, and developing an improvement plan. Ensures timely turnaround of all customer service correspondence.

Job Specific Essential Duties & Responsibilities:

  • Uses the BCD Travel tools and systems to complete requests
  • Search and confirm travel reservations for the customer
  • Understands and accurately applies client travel policy and requirements to each interaction
  • Provide general travel advice to travelers
  • Responds to requests accurately and completely
  • Understands and accurately applies travel supplier rules
  • Maintains current knowledge of the state of the various travel industries supported
  • Provides the customer with the required industry information, such as low fares, exchange costs and penalties
  • Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

Supports BCD Travel and client driven initiatives

Key Contacts / Relationships:
Internal

  • Management team
  • Colleagues within the department
  • Additional BCD Travel departments (i.e. Technology teams, HR, etc.)

External

  • Customers / Client Contacts
  • Suppliers (i.e. airlines, hotels, car companies, etc.)
Essential Skillset

  • Prior travel experience is required
  • Prior knowledge/experience in Sabre/ Apollo required
  • Strong verbal and written communication skills in designated languages
  • Ability to work flexible hours
  • Demonstrated understanding of customer servicing excellence
Preferred

  • Proven ability to handle multiple priorities simultaneously
  • Ability to work independently, exercising discretion and judgment

Role: Consultant

Industry Type: Travel & Tourism
Functional Area: Travel, Tours, Ticketing, Airlines
Employment Type: Full Time, Permanent Role
Category: Ticketing/Travel/Documentation

 

 

  • LI-LOCS Bangalore IN
  • LI-KC1

Required skills

Management team prior knowledge/experience in Sabre/ Apollo required

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