10:30 am - 5:30 pm

Sector-35,Faridabad, Haryana-121003

Client Success Specialist (USA Shift)

Full time @myonsite Healthcare in Pharma Email Job
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Job Detail

  • Job ID 7009
  • Career Level Executive
  • Experience 2 Years
  • Gender MaleFemale
  • Category / Function Management
  • Qualifications Degree Bachelor

Job Description

Customer Success Specialist

Primary Responsibilities

  • Management of clients and ensuring all requirements are fulfilled
  • Maintaining relationships and having multiple touch points with leadership of assigned accounts
  • Implementing strategies to maximize volume of each assigned account
  • Handling handover process from sales
  • Participating in sales handover meeting with client
  • Assisting with the handover process to Account Management
  • Full-cycle seamless transition to Account Management
  • SOP process creation (in tandem with the Phlebotomy Manager)
  • Working with IT for HL7 integration (if needed)
  • Assist in post sale contract management
  • Working closely with Phlebotomy Manager on delivery of service to the customer
  • Working closely with Account Management
  • Documenting all client interactions in CRM
  • Responsible for all CRM organization of client information prior to handover to Account Management
  • Handling customer success calls from 3CX
  • Monitoring eligibility as it relates to managed clients
  • Notifying management of all service failures
  • Creating solutions so failures are not repeated
  • Effective communication with the sales team
  • Communicating with management as to discrepancies between what sales has promised and operations can deliver
  • Visibility of order entry and eligibility checks as it relates to assigned clients

Job Types: Full-time, Regular / Permanent


  • Night shift

Application Question(s):

  • Current and expected CTC
  • Notice period to join


  • healthcare/pharma: 2 years (Preferred)
  • customer success: 3 years (Preferred)

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