Client Success Specialist (USA Shift)
Full time @myonsite Healthcare posted 8 months ago in Pharma Shortlist Email JobJob Detail
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Job ID 7009
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Career Level Executive
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Experience 2 Years
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Gender MaleFemale
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Category / Function Management
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Qualifications Degree Bachelor
Job Description
Customer Success Specialist
Primary Responsibilities
- Management of clients and ensuring all requirements are fulfilled
- Maintaining relationships and having multiple touch points with leadership of assigned accounts
- Implementing strategies to maximize volume of each assigned account
- Handling handover process from sales
- Participating in sales handover meeting with client
- Assisting with the handover process to Account Management
- Full-cycle seamless transition to Account Management
- SOP process creation (in tandem with the Phlebotomy Manager)
- Working with IT for HL7 integration (if needed)
- Assist in post sale contract management
- Working closely with Phlebotomy Manager on delivery of service to the customer
- Working closely with Account Management
- Documenting all client interactions in CRM
- Responsible for all CRM organization of client information prior to handover to Account Management
- Handling customer success calls from 3CX
- Monitoring eligibility as it relates to managed clients
- Notifying management of all service failures
- Creating solutions so failures are not repeated
- Effective communication with the sales team
- Communicating with management as to discrepancies between what sales has promised and operations can deliver
- Visibility of order entry and eligibility checks as it relates to assigned clients
Job Types: Full-time, Regular / Permanent
Schedule:
- Night shift
Application Question(s):
- Current and expected CTC
- Notice period to join
Experience:
- healthcare/pharma: 2 years (Preferred)
- customer success: 3 years (Preferred)
