Business Analyst II (Remote)
Full time @Syneos Health Clinical posted 8 months ago in Pharma Shortlist Email JobJob Detail
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Job ID 7312
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Career Level Executive
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Experience 2 Years
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Gender MaleFemale
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Category / Function Management
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Qualifications Degree Bachelor
Job Description
Overview
You’re driven, resourceful, and above all else – remarkably smart.
You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
Responsibilities
The primary goals of this position are, in close collaboration with the business functional leaders and their delegates, to define the capabilities, workflows and processes that must be present in our technology and reporting platform and its ecosystem, and in cooperation with other key stakeholders, to ensure that these are implemented to provide our business an exceptional speed, quality and agility in adapting to new client business requirements and continued integrated technologies.
The BA is tasked with facilitating requirements development sessions to gain an understanding of our customers’ current state processes and technologies and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in best practices. From the session output, the BA will lead design, with the delivery team, for a future state business technology solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.
JOB RESPONSIBILITIES
- Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements
- Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process
- Build a clear requirements development strategy for each customer engagement
- Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate to customers and internal business stakeholders
- Lead discovery workshops, which includes the facilitation of large audiences, solution presentation and prototype demonstrations
- Ability to organize and drive process reengineering sessions
- Responsible for identification and inventory of customer process pain points and gaps in best practices
- Perform rapid analysis and decomposition of complex business information into technical process components.
- Perform business process modelling, user experience modeling and basic technical architecture diagramming
- Comfortable building and demonstrating prototypes in Salesforce
- Has hands on experience in several mid-size implementations using salesforce.com Service Cloud and adjacent technologies
- Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
- Manage deployment activities with IT and business units
- Lead and Manage User Acceptance Testing (UAT)
Job Requirements
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has: