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Full time @Wipro posted 12 months ago in IT COmputers Email Job
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Job Detail

  • Job ID 31151
  • Career Level OfficerManagerStudentExecutiveOthers
  • Experience 2 Years
  • Gender MaleFemale
  • Category / Function Management
  • Qualifications Degree Bachelor

Job Description

About the company

Founded in 1945 as a Vegetable Oil Company, Wipro Consumer Care and Lighting is one of the fastest growing FMCG companies in India, Asia and Africa. With a talent base of over 10,000+ employees, the company has presence in 60+ countries predominantly in India, SAARC, ASEAN, MENA, South Africa and UK. Women employees constitute nearly 60% of the total workforce.
    1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
  2. Installing and configuring software/ hardware requirements based onservice requests

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